Terms of Use

These Terms of Use govern your access to the LunABA Health platform and websites. By signing in, you agree to them. If you use LunABA on behalf of a clinic, you confirm that you are authorized to do so.

Clinics also sign a separate services agreement with us, including a business associate agreement. If that agreement and these terms conflict, the clinic's agreement controls.

• Invitation only. Accounts are created by clinic administrators. There is no public sign-up.
• Clinic workforce. You must be at least 18 and a member of the clinic's workforce or an authorized contractor.
• Role-based access. What you can see and do matches the role your clinic assigns, and your access ends when the clinic suspends or removes your account.

• Keep your credentials private. Don't share your password or verification codes, and don't let anyone else use your signed-in session.
• Use shared devices carefully. Sign out when you finish, and don't choose “Keep me signed in” on a computer other people use.
• Report problems quickly. Tell your clinic administrator right away if you suspect someone else has accessed your account.
• Own your activity. You are responsible for what happens under your account. We may suspend access to protect it or the platform.

Use LunABA only for lawful clinical, operational and billing work. You must not:

• Open records you don't need for your role, or try to get around permissions or clinic boundaries.
• Upload malware, or content you don't have the right to share.
• Probe, scan or test the platform for vulnerabilities, or overload it with automated traffic, without our written permission.
• Copy, scrape, resell or reverse-engineer the platform.
• Send spam or unrelated marketing to clients or their guardians.

Clinics are responsible for obtaining the consents and authorizations needed to collect and share their clients' information, and for the accuracy of what they record. LunABA handles protected health information as the clinic's business associate, as described in our Privacy Policy.

LunABA is a software tool. It does not provide medical, clinical, legal or billing advice, and it does not replace professional judgment. Clinicians remain responsible for assessments, treatment plans and session documentation, and clinics remain responsible for the codes, units and claims they submit to payers.

Clinics own the records, documents and messages their users add to LunABA. You allow us to host, process and transmit that content only to provide and support the service, as directed by your clinic and its agreement with us. We don't claim ownership of it.

LunABA Health, including its software, design and branding, is owned by us and our licensors and protected by law. While your account is active, you have a limited, non-exclusive, non-transferable right to use the platform for your clinic's work. If you send us feedback, we may use it to improve LunABA without any obligation to you.

We work to keep LunABA available and reliable, but it may occasionally be unavailable for maintenance, updates or events outside our control. We may add, change or retire features; if a change materially reduces functionality your clinic relies on, we will give reasonable notice.

Your clinic can suspend or remove your account at any time. We may suspend access if you break these terms, if it's needed to protect clients' information or the platform, or if the law requires it. Once access ends you can no longer sign in, and the clinic's records remain subject to its agreement and record-retention obligations.

Except as stated in your clinic's agreement, and to the fullest extent the law allows, LunABA is provided “as is” and “as available”, without warranties of any kind.

To the extent the law allows, we are not liable for indirect, incidental or consequential damages, or for lost profits or data, arising from use of the platform. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms as LunABA evolves. When we do, we change the “Last updated” date at the top of this page and, for material changes, notify clinic administrators before the change takes effect. Continuing to use LunABA afterwards means you accept the updated terms.

These terms are governed by the law named in your clinic's agreement with us. If any part of them is found unenforceable, the rest remains in effect.

Questions about these terms? Our legal team can help. For questions about your own account or access, your clinic administrator can usually help fastest.